Question 1

Why choose the Baggells backpack for traveling and not another?

Accepted Answer

The Baggells backpack is ideal for travelling as it fits different hand luggage and cabin baggage restrictions thanks to its adjustable size, and offers optimal organisation with specialist compartments, ensuring both comfort and convenience whilst on the move.

Question 2

Does the Baggells backpack fit the luggage dimensions accepted by different airlines?

Accepted Answer

Yes, the Baggells backpack is designed to fit accepted hand luggage and cabin baggage dimensions, with the ability to adjust to two different sizes to suit both budget and traditional airlines and all your needs. However, low-cost airlines don't joke about dimensions. To avoid any unpleasant surprises, fill it while keeping the original shape of the bag. Don't overload it! If it is deformed, it will not pass through the airport.

Question 3

How much stuff can I carry in the Baggells bag?

Accepted Answer

In hand luggage format , you can carry between 4 to 10 days of belongings , depending on the country and clothing (light or bulky), the airline, and whether you bring a pair of shoes. In cabin luggage format , you can carry 1 to 3 weeks of belongings , thanks to the bag's increased depth and height.

Question 4

How many compartments and storage spaces does the backpack have?

Accepted Answer

The Baggells backpack consists of two functional and ergonomic zipped compartments, one for various storage and another dedicated to shoes. In addition, it has a fortified space for a laptop or tablet, a washable canvas shoe bag, a toiletry bag, two large compression pockets for clothes, a dirty laundry bag in the form of a compression pocket as well, as well as a waterproof cover allowing you to protect your backpack in its entirety. So many elements to maximize your space and organize your belongings efficiently.

Question 5

Does the Baggells backpack have a secure compartment for a computer?

Accepted Answer

Yes, the Baggells backpack has a padded compartment that can safely accommodate a laptop up to 15 inches.

Question 6

How do compression bags work?

Accepted Answer

Our compression bags have been specially designed to reduce the volume of your belongings in a simple and effective way. Simply fill the bag, close it, then unscrew the valve. By applying pressure with your hands, the air is expelled, reducing the volume by half. No additional accessories are required, making them perfect for your travels.

Question 7

Is the Baggells backpack comfortable to carry, even when full?

Accepted Answer

Indeed, after multiple tests, the Baggells backpack is designed to be comfortable to carry, even when full, thanks to its padded and adjustable shoulder straps, a hip belt to distribute the weight of the bag, and a padded back structure that ensures optimal support and comfort.

Question 8

Is it easy to quickly access important items like travel documents with the Baggells backpack?

Accepted Answer

The Baggells backpack provides quick and easy access to important items such as travel documents or other personal documents, thanks to strategic storage placed on the lid of the bag, zippered storage accessible on the hip handles and on the side of the bag.

Question 9

Is it easy to quickly access my belongings with the Baggells backpack?

Accepted Answer

Absolutely, the Baggells backpack has been designed and engineered to give you quick access to your belongings thanks to its suitcase-style opening. This allows you to easily organize, store and find your personal belongings without having to rummage through or take everything out of the backpack 😉.

Question 10

How do I clean and maintain my Baggells backpack?

Accepted Answer

To clean and maintain your Baggells backpack, wipe it regularly with a damp cloth to remove dust and dirt. In the event of stains, use a mild soap and lukewarm water for a delicate cleaning. Afterwards, let the bag air dry. It is strongly recommended to avoid using any aggressive products for its maintenance.

Question 11

What color options are available for this backpack?

Accepted Answer

At the moment, the Baggells backpack is available exclusively in black, a stylish and less dirty colour. We plan to expand our colour palette in the future to suit all tastes 😉.

Question 12

What features make the Baggells backpack ideal for all types of trips, from short weekends to longer expeditions?

Accepted Answer

Thanks to its innovation allowing it to be enlarged or reduced according to your needs, its organized compartments and the different elements composing it, it is the ideal companion for any type of trip, offering both comfort and convenience on the move.

Question 13

Does the Baggells backpack offer modular storage options?

Accepted Answer

Yes, the Baggells backpack offers modular storage options, allowing travelers to adjust the space to their needs and take with them only what they need.

Question 14

Is the Baggells backpack waterproof?

Accepted Answer

Yes, the backpack is made from water and moisture resistant materials. It includes an additional waterproof cover for full protection of the bag against the elements ⛈️.

Question 15

What materials are used to make the Baggells backpack?

Accepted Answer

The materials used have been selected with a view to superior quality, in order to ensure you have a waterproof, robust and comfortable backpack. Outer material (bag and toiletry bag): polyurethane Interior material (bag + toiletry bag): polyester Extension material: polyurethane Protective net: mesh Shoe bag: polyester Zippers: metal Zipper pulls: metal Straps: nylon Buckles: plastic Adjusters: plastic Ribbons: polyester Hook loops: metal Drawstrings: Polyester Drawstring closures: plastic Elastic bands: polyester Hook and loop closures: polyester Woven label: polycotton Washing label: polyester

Question 16

What are the shipping costs and delivery times?

Accepted Answer

With Baggells you have a delivery method in 5 to 7 working days : - Free standard home delivery

Question 17

How can I track my package?

Accepted Answer

Once your order has been processed and shipped, you will receive an email containing a tracking link that will allow you to follow the delivery of your package in real time 📦.

Question 18

What should I do if I am not there when my package is delivered?

Accepted Answer

If you are not there when your package is delivered, the delivery person will leave a calling card with instructions to reschedule the delivery or collect your package from a collection point near you 📬.

Question 19

What should I do if my package is marked as "delivered" but I have not received it?

Accepted Answer

If your package is marked as "delivered" but you have not received it, first check around your home (in places where it might have been accidentally dropped). If you can't find it, contact customer service for assistance and possibly initiate an investigation with the carrier.

Question 20

Can I change the shipping address after placing my order?

Accepted Answer

It is usually not possible to change the shipping address once the order has been placed and confirmed. However, if you contact customer service promptly, it is possible to change the address before the order is shipped.

Question 21

What payment methods are accepted?

Accepted Answer

We accept Visa, Mastercard, American Express credit and debit cards as well as PayPal, Apple Pay, Google Pay and Shop Pay to provide a secure and flexible payment experience.

Question 22

When is payment made?

Accepted Answer

Payment is made at the time you finalize your order on our site. The transaction is immediately processed once you confirm and submit your payment details.

Question 23

What should I do if I have payment problems on your site?

Accepted Answer

If you are having trouble paying on our site, please first check that your payment information is correct and that your payment method has sufficient funds. If the problem persists, try another payment method or contact our customer service for assistance.

Question 24

Where can I find Baggells' various policies, such as the Privacy Policy?

Accepted Answer

You can find Baggells' Privacy Policy, Legal Notices, and Terms of Use at the bottom of each page of our website. These links will give you access to all the detailed information about our policies.

Question 25

How to identify and avoid fake websites selling Baggells products?

Accepted Answer

To identify and avoid fake sites selling Baggells products, be sure to check the website URL to confirm that it matches our site: baggells.com

Question 26

How do I unsubscribe from Baggells newsletters?

Accepted Answer

To unsubscribe from Baggells newsletters, you can click on the unsubscribe link located at the bottom of each email received. Follow the instructions provided to confirm the unsubscription.

Question 27

What are the reimbursement deadlines and conditions?

Accepted Answer

If you are not satisfied with your purchase, you can request a refund within 14 days of receiving your item. Before arranging the return, please send us a photo of the bag to our customer service and make sure that it has not been used. Once these conditions are met, we will provide you with a return label. As soon as we have received the returned product, we will process the refund.

Question 28

How do I generate a return label?

Accepted Answer

To generate a return label, please contact our customer service. We will assist you in the process and provide you with the necessary label for the return of your item.

Question 29

What should I do if my backpack arrives damaged or broken?

Accepted Answer

If your backpack arrives damaged or broken, please contact our customer service as soon as possible. Explain the problem to us and send us a photo. We will guide you on how to return the damaged bag to us, and we will send you a new bag as a replacement.

Question 30

Is it possible to cancel or modify my order after placing it?

Accepted Answer

Unfortunately, once your order has been placed and confirmed, it is usually difficult to cancel or change it. However, if you contact our customer service team promptly, we will do our best to accommodate your request, based on the current status of your order.

Question 31

What is the warranty policy for the Baggells backpack?

Accepted Answer

At Baggells, we are committed to providing superior quality products and excellent customer service. We offer two levels of warranty to enhance customer satisfaction and peace of mind. 1 year standard warranty offered All our bags are covered by a standard 1 year warranty from the date of purchase, which covers defects in materials and workmanship under normal use. What the standard warranty covers: Top of the handles that tear Bag seams coming loose Zipper seams tearing apart Zippers that come loose Torn pocket interiors Clips that break Broken zipper pulls In the event that these problems occur, the item will be repaired or replaced. What the standard warranty does not cover: Cut(s) in the fabric of the bag (inside and outside) Tasks) Fabric damaged by normal wear and tear Burn(s) Damaged bottom of bag Scratches or cuts on the faux leather elements (inside and outside of the backpack) Hole in the canvas Inner lining of the bag Lifetime Warranty (Optional) For added protection, we offer a lifetime warranty for an additional cost of €4.99 . This warranty extends standard coverage to include repair or replacement of the bag at any time during the life of the product. The details of what this warranty covers are the same as the standard warranty, this one also requires normal and proper use of the bags. Summary of what the Lifetime Warranty covers: Top of the handles that tear Bag seams coming loose Zipper seams tearing apart Zippers that come loose Torn pocket interiors Clips that break Broken zipper pulls In the event that these problems occur, the item will be repaired or replaced. Summary of what the lifetime warranty does not cover: Cut(s) in the fabric of the bag (inside and outside) Tasks) Fabric damaged by normal wear and tear Burn(s) Damaged bottom of bag Scratches or cuts on the faux leather elements (inside and outside of the backpack) Hole in the canvas Inner lining of the bag

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