At Baggells, we are committed to providing superior quality products and excellent customer service. We offer two levels of warranty to enhance customer satisfaction and peace of mind.
1 year standard warranty offered
All our bags are covered by a standard 1 year warranty from the date of purchase, which covers defects in materials and workmanship under normal use.
What the standard warranty covers :
- Top of the handles that tear
- Bag seams coming loose
- Zip seams tearing apart
- Zips that come loose
- Inside of the pockets torn
- Clips that break
- Broken zipper pull
- Pierced compression pockets
In the event that these problems occur, the item will be repaired or replaced.
What the standard warranty does not cover:
- Cut(s) in the fabric of the bag
- Tasks)
- Fabric damaged by normal wear and tear
- Burn(s)
- Damaged bottom of bag
- Scratches or cuts on imitation leather items
- Hole in the canvas
- Inner lining of the bag
Lifetime Warranty (Optional)
For added protection, we offer a lifetime warranty for an additional cost of €4.99. This warranty extends the standard coverage to include repair or replacement of the bag at any time during the lifetime of the product. The details of what this warranty covers are the same as the standard warranty, this one also requires normal and proper use of the bags.
How to claim your warranty:
To benefit from either of these guarantees, please contact our customer service with:
- Your proof of purchase (your order confirmation email with details)
- A description of the problem
- Several clear photos of this one
Customer service email : contact@baggells.com
We will review your request and provide you with the necessary instructions for repair or replacement under the terms of your warranty.
Buy the lifetime warranty
You can opt for the lifetime warranty at the time of purchase of your bag or at any time before the standard one-year warranty expires. Visit our warranty page or contact our customer service for more information.
Additional conditions:
The warranty does not cover consequential damages and is limited to the original purchaser of the product. Repairs or replacements covered by the warranty do not extend the initial warranty period.